Frequently Asked Questions
Where do you deliver your items to?
We deliver to all parts of mainland England, Scotland and Wales at our standard rate of £7.95. Deliveries to The Scottish Highlands and all off shore UK Islands may incur a further charge. These prices are calculated on an order by order basis in the checkout area.
Will I receive confirmation of my order?
All orders placed though our webshop will receive an automated order acknowledgement from us to the email address you supplied when you placed the order. A further email notification will be sent to confirm your purchase has been shipped to the required delivery destination along with a approximate delivery date and time.
What is the difference between a 9cm, 2ltr and 3ltr?
We understand the frustration of opening your product only to find you've paid the same for a small 9cm potted plant than we supply in a much larger 2 or 3ltr pot. We only supply established plants, a 9cm potted plant is what we consider to be a "Liner" which needs a further 8-12 months of further growing to become established, ready for the garden.
An item I was l considering has been removed?
Unlike some retailers we only advertise products we have in stock, which we can supply immediately. We will not take your money in advance to supply a product months later. If a product has been removed then unfortunately we no longer have any stock. If you cannot find the product elsewhere please contact us, and if we can, we will find it for you.
How soon after I place my order will the items be delivered to me?
All our orders are dispatched within 48hrs of receipt. We use a standard 48hr delivery process meaning we aim to have your order with you within 5 days!
Will all items arrive at the same time?
Only products that we have in stock are advertised in our webshop. If you order your items together then they will be shipped together and providing our courier can deliver them they will all arrive together.
Can I have the items delivered to an address other than my home address?Your preferred delivery address does not have to be your home or billing address. You can enter specific delivery requirements into the checkout area.
How will my order arrive?
Your product will arrive in our specially designed 100% recyclable container via a specially chosen courier. Our plant boxes are strong and secure meaning your product should arrive as we sent it.
How secure are my details on your website?
All payments are made through PayPal's secure server. We do not handle your personal payment details.