At Norfolk Quality Plants we understand the frustration of waiting for "office hours" in order to get information you need. Being left on hold, in a queue waiting to speak to somebody then finding out your calling the wrong department anyway!

At Norfolk Quality Plants we make life a little easier, we only have a single email address, and we do not have several departments or strict "office hours". 7 days a week, 24 hours a day (well we might have a few hours sleep sometime) your email can be answered, and from potentially anywhere in the world.

Your piece of mind is our main concern and if you need to contact us regarding any aspect of your order then please email us at:

Please Note, we are currently experiencing issues with our phone system, please contact us via email.
Apologies for this inconvenience 

If you do wish to speak to somebody then please call us on 0330 122 9875, please leave a message and we will get back to you as soon as possible as we're often out on the nursery. Please note that the phone line is only operational between 08:00 - 16:00 Monday to Thursday and 08:00 - 14:00 on Fridays. 


If you need to contact us regarding a potential return because you are unhappy with your purchase as outlined in our terms and conditions contact us immediately at

Please provide us with as much information as possible and any photos you can provide as this will help us deal with your issue quickly. All claims must be submitted within 3 days of delivery receipt. Once your return has been processed and we are happy to accept your return in accordance with our terms and conditions please send the item back to us at our return address, below.

Our return address is:

Norfolk Quality Plants
Lynn Road
Walpole Highway
Wisbech, Cambridgeshire
PE14 7QZ

Alternatively, use this contact form and we will get back to you as soon as possible.

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